Before you can make use of Office 365 Import Service for your organization, you must be assigned mailbox import export admin role by your Global Administrator (you can assign yourself if you are the global admin). Here’s how to do it:
Select Add Roles (+ symbol) and add Mailbox Import Export from the list of roles.
Similarly, Add (+ sign) Members who should be assigned this role. You can select individual users as well as groups.
Press Save and it should start customizing your organization for you. Once done, you will get the following confirmation.
Done! Now you can go ahead and use the mailbox import-export service.
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